Privacy Policy

Who we are

Cheam Air Conditioning is a specialist air conditioning website operated by WDI Group (Surrey) Ltd, of SBC House, Restmor Way, Wallington, Surrey, SM6 7AH. You can contact us by telephone on 0203 727 2578 or by email at info@wdigroupltd.co.uk.

WDI Group (Surrey) Ltd is the data controller for personal information processed through this website. Company registration number: [Placeholder: company registration number]. ICO registration number: [Placeholder: ICO registration number].

Information we collect

We collect information that you provide directly to us, and some information automatically when you use this website.

This may include:

• Contact details such as your name, telephone number, email address and postal address
• Information submitted through enquiry, quote request and callback forms
• Images, floor plans or other files you upload to help us assess your requirements
• Correspondence you send us by email, telephone or post
• Technical and analytics data such as IP address, browser type, device type and pages visited

How we use your information

We use your personal data to respond to enquiries, provide quotations, arrange surveys and installations, deliver servicing and maintenance, manage our customer relationship with you, and meet our legal and accounting obligations.

Our lawful bases for processing

We rely on the following lawful bases under UK GDPR, depending on the circumstances:

• Contract — to take steps at your request before entering into a contract, and to perform a contract with you
• Legitimate interests — to respond to enquiries and improve our services, where this does not override your rights
• Consent — for marketing communications and non-essential cookies
• Legal obligation — to meet accounting, tax and regulatory requirements

How we process enquiries

When you submit an enquiry, quote request or booking form, the details you provide are used to contact you about your requirements, prepare a quotation, and arrange any survey or engineer visit. Any images or plans you upload are used solely to help us assess the work required.

Marketing communications

We will only send you marketing communications, such as service reminders or seasonal offers, where you have given your consent. You can withdraw your consent at any time by contacting us using the details above or by using the unsubscribe link in any marketing email. Withdrawing consent will not affect the lawfulness of any communications sent before your withdrawal.

Cookies

This website uses cookies to operate correctly, remember your preferences, and understand how visitors use our pages. Full details of the cookies we use, their purpose and how to manage your preferences are set out in our Cookie Policy.

Third-party service providers

We use a small number of trusted third-party providers to help us run this website and respond to enquiries. These may include:

• [Placeholder: email delivery provider] to send enquiry confirmations and correspondence
• [Placeholder: analytics provider] to understand website usage in an aggregated form
• [Placeholder: hosting provider] to host this website securely
• [Placeholder: booking or CRM provider] to manage enquiries and appointments

Sharing your information

We do not sell your personal data. We may share information with the third-party providers listed above, with subcontracted engineers where required to carry out work you have requested, and with regulators or authorities where we are legally required to do so.

International transfers

Some of our third-party providers may process data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses or reliance on an adequacy decision, in line with UK GDPR requirements.

How long we keep your data

We retain personal data for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or reporting requirements. Enquiry data that does not proceed to a booking is generally retained for a limited period before being securely deleted or anonymised.

Your rights

Under UK GDPR, you have a number of rights in relation to your personal data.

• The right to be informed about how your data is used
• The right of access to the personal data we hold about you
• The right to rectification of inaccurate or incomplete data
• The right to erasure in certain circumstances
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time where we rely on consent

Making a complaint

If you have concerns about how we handle your personal data, please contact us first using the details above so we can try to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection, at ico.org.uk or by telephone on 0303 123 1113.

Security, children's data, and changes to this policy

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. This website is not directed at children, and we do not knowingly collect personal data from children. We may update this policy from time to time; the date at the top of this page shows when it was last revised.

How to contact us

WDI Group (Surrey) Ltd, trading as Cheam Air Conditioning, SBC House, Restmor Way, Wallington, Surrey, SM6 7AH. Telephone 0203 727 2578 or email info@wdigroupltd.co.uk.